Shipping & Returns

Shipping

• Within Ontario: $40 CAD + tax
• Rest of Canada: $60 CAD + tax
• All orders ship via Canada Post with tracking and signature on delivery.
• In-stock pieces ship within 2 business days. Custom orders ship within 2–4 weeks of design approval.
• Local pickup is free at our London, ON studio.

Returns

Stock pieces can be returned within 14 days for a full refund, provided they are unworn, unaltered, and in original packaging.

Custom, engraved, and made-to-order pieces are final sale — we cannot accept returns on personalized items. We offer complimentary resizing within the first 30 days for rings.

To start a return, email hello@bellajewelers.ca with your order details. Return shipping is the customer's responsibility unless the piece arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. We'll cover return shipping and replace or refund your order.